This policy covers cancelling an order, returning an item, and how refunds are paid. It forms part of our Terms and Conditions.
Cancelling an order
You can cancel free of charge at any point before your piece goes into production — in practice, while the order still shows as Processing. Cancel it yourself from My orders, or message us and we will do it for you. Anything already paid is refunded in full.
Once a piece has gone into production we can no longer cancel it, because it is being made for you. Custom sizes and engraved pieces cannot be cancelled once production starts.
Returns
If a standard piece is not right, you can return it within 14 days of delivery. It must be unused, undamaged and in its original packaging.
- Engraved and custom-size pieces are exchange-only, and only where the item is faulty or we made the mistake.
- Faulty or damaged on arrival — tell us within 48 hours with photos and we will replace it or refund you in full, including the return postage.
- Changed your mind — the return postage is yours to pay, and we recommend a tracked service. We cannot refund an item that never reaches us.
How to start a return
Email contact@himawave.com or send a WhatsApp message to +92 308 9008892 with your order number and a photo of the piece. We will confirm the return address before you send anything — please do not post an item back without contacting us first.
Refunds
Once your return arrives and we have checked it, we refund within 5 to 7 business days.
- Refunds go back by the same method you paid with. Card and PayPal payments are refunded to the same card or PayPal account; bank transfers are refunded to the account the money came from.
- Refunds are issued in US Dollars, the currency you were charged in. If your bank converted the payment, the amount you receive in your own currency may differ slightly because the exchange rate has moved. That difference is your bank's, not ours, and we cannot compensate for it.
- How quickly the money appears is up to your bank — usually a few days after we issue it.
- Original shipping is refunded when the item was faulty or wrong; it is not refunded when you simply changed your mind.
Exchanges
Ask for an exchange the same way as a return. We send the replacement once the original arrives back, or straight away if the piece was faulty.
Orders that never arrive
If tracking shows no movement for 10 days, contact us and we will chase the courier. If the parcel is confirmed lost we will remake or refund it in full.
Contact
Himawave
Al Noor Colony, Zaheerabad, Chunian, Punjab, Pakistan
Email contact@himawave.com · Phone / WhatsApp +92 308 9008892